Last updated: 14 March 2026
These Terms of Service (“Terms”) govern the use of the website, services, and products provided by CRESTHOUND LTD.
By accessing or using our website, you agree to comply with these Terms.
Company information
This website is operated by:
CRESTHOUND LTD
Company Number: 16862735
VAT Number: 509922671
Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX
Contact Email: info@nutrieya.com
Acceptance of terms
By accessing our website or purchasing our products, you confirm that:
- you are at least 18 years old, or have permission from a legal guardian
- you agree to comply with these Terms
- you will use the website in accordance with applicable laws
If you do not agree with these Terms, you must not use our website.
Products and services
We offer products and services through our website.
We reserve the right to:
- modify or discontinue products
- limit product quantities
- refuse any order at our discretion
All product descriptions, pricing, and availability may change without prior notice.
Pricing and payments
All prices displayed on our website:
- are listed in the applicable currency
- may include VAT where required by law
Payments are processed through secure third-party payment providers.
We reserve the right to cancel orders in cases of:
- pricing errors
- suspected fraud
- payment authorization failure
Shipping and delivery
Delivery times are estimates and may vary depending on location and logistics providers.
CRESTHOUND LTD is not responsible for delays caused by:
- customs clearance
- courier disruptions
- force majeure events
Customers are responsible for providing accurate delivery information.
Returns and refunds
Consumers located in the European Union and United Kingdom may have the right to withdraw from a purchase within 14 days under applicable consumer protection laws.
To request a return or refund, customers must contact:
Products must be returned:
- unused
- in original packaging
- within the allowed return period
Refunds will be issued once the returned product is received and inspected.
Certain products (such as opened hygiene products or supplements) may not be eligible for return if unsealed.
Health disclaimer (If selling supplements)
Information on this website is provided for informational purposes only and is not intended as medical advice.
Products sold are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult a qualified healthcare professional before using supplements.
Intellectual property
All content on this website, including:
- logos
- brand names
- images
- text
- product descriptions
is the property of CRESTHOUND LTD and is protected under intellectual property laws.
No content may be reproduced, copied, or distributed without prior written permission.
Limitation of liability
To the maximum extent permitted by law, CRESTHOUND LTD shall not be liable for:
- indirect damages
- loss of profits
- loss of data
- business interruption
This limitation does not exclude liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation.
User conduct
Users agree not to:
- use the website for illegal purposes
- interfere with website security
- attempt unauthorized access to systems
- distribute malware or harmful software
Violation of these terms may result in termination of access.
Privacy
Your use of the website is also governed by our Privacy Policy, which explains how personal data is processed in accordance with the General Data Protection Regulation (GDPR).
Third-party services
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party services.
Changes to these terms
We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the website.
Continued use of the website after updates constitutes acceptance of the revised Terms.
Governing law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact information
For any questions regarding these Terms, please contact:
CRESTHOUND LTD
Email: info@nutrieya.com